Post by account_disabled on Mar 6, 2024 4:05:52 GMT
Instructions examples of documents reports contracts etc. Structuring materials will help to systematize information quickly find the right answer and provide it to the client. How to properly maintain a Knowledge Base tips from an LMS Collaborator . Follow the chosen strategy One of the most important stages in the creation and management of the Knowledge Base. Determine the main strategy for the creation of the Knowledge Base and stick to it in the future. You should have ready answers to the following questions How do you plan to use it What tasks do you need the Knowledge Base to solve What information will you fill it with What are your employees interested in and what information do they lack As for content there are no standards for what an internal Knowledge Base should be.
It is not worth making it only a repository of job Country Email List instructions. Depending on your strategy you can add the following materials to the Knowledge Base Important information about the company Document templates Regulations Useful articles Educational materials and resources Answers to common questions Examples and cases . Structure the material for easy navigation. A sign of a good Knowledge Base is structured material. This not only speeds up the search for the required information but also makes it easier to work with the Knowledge Base. Systematize information by thematic sections and adjust the search. Simple and clear navigation will help save time.
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It is important that everything is logical the employee understands where he is and how to get back. LMS Collaborator solution In LMS Collaborator Knowledge Base materials can be structured by categories and access levels can also be set to them providing access to specific information only for employees of a particular position or department. This facilitates navigation and helps not to get confused in the search process employees see only the information they need which is relevant to their line of work. Categorization of resources in the LMS Create a repository of knowledge and keep all important information in one place. Structure materials and organize convenient clear.
It is not worth making it only a repository of job Country Email List instructions. Depending on your strategy you can add the following materials to the Knowledge Base Important information about the company Document templates Regulations Useful articles Educational materials and resources Answers to common questions Examples and cases . Structure the material for easy navigation. A sign of a good Knowledge Base is structured material. This not only speeds up the search for the required information but also makes it easier to work with the Knowledge Base. Systematize information by thematic sections and adjust the search. Simple and clear navigation will help save time.
It is important that everything is logical the employee understands where he is and how to get back. LMS Collaborator solution In LMS Collaborator Knowledge Base materials can be structured by categories and access levels can also be set to them providing access to specific information only for employees of a particular position or department. This facilitates navigation and helps not to get confused in the search process employees see only the information they need which is relevant to their line of work. Categorization of resources in the LMS Create a repository of knowledge and keep all important information in one place. Structure materials and organize convenient clear.